Refund and Cancellation

Refund & Cancellation Policy

Our focus at BoiChitro.in is complete customer satisfaction. We maintain a strict policy regarding returns and cancellations to ensure fair trade practices for both our readers and our store.

Mandatory Requirement: Customers must record and provide an unboxing video to claim a return, replacement, or refund for items delivered. Without a valid unboxing video, damage or shortage claims cannot be verified or processed.

Note on Order Tracking: We do not maintain shipment tracking records older than 90 days. No order claims can be processed or entertained after 90 days from the original order dispatch date.

Return & Refund Policy

We accept return, replacement, or refund requests **upto 10 days from the order delivered date**, subject to the following conditions:

Eligibility: Returns, replacements, or refunds are allowed ONLY if the product has a clear manufacturing/printing defect or was received damaged in transit. We do not accept returns based on personal dissatisfaction or change of mind.
Reverse Pickup: Upon approval of your return claim, we will try to arrange a reverse courier pickup from your address at no extra cost to you.
Self-Ship Fallback: If our courier partners fail or are unable to service a reverse pickup for your pincode, the customer must mail the parcel back to us via Indian Post Registered Parcel ONLY within 2 days of notification.
Shipping Cost: BoiChitro India will bear all return shipping costs. If you self-ship via Indian Post, the postage costs will be fully reimbursed or credited back to you upon presentation of the valid postal receipt.

Cancellation Policy

For cancellations, please contact us immediately via the Contact Us link or customer support channels available on this website.

Timeline: Submitting your cancellation request within 24 hours of placing the order is highly recommended to ensure it is caught before processing.
Cancellations are allowed any time until the order has been dispatched. Once an order is handed over to the shipping agency and leaves our facility, it cannot be cancelled under any circumstances.

Refund Processing Timelines

Approved refunds are processed by our team within 3–5 business days. Refunds are issued strictly to the original payment source used during checkout (Credit Card, Debit Card, NetBanking, or digital wallets).

Note: While we complete the refund transaction from our side within 3-5 business days, your respective bank or payment gateway provider may take an additional 5 to 7 working days to reflect the balance back into your account.

Manufacturing/Printing Defects (Upto 10 Days From Order Delivered Date):

If a book contains internal manufacturing or major printing flaws, a claim can be initiated upto 10 days from the order delivered date. If self-shipping becomes necessary, please package the item safely with the original bill and send it to our registered office:

            BoiChitro India

            Gr. Floor, Bhabani Aprartment, 
5, Dhrubesh Chatterjee Ln,

Uttarpara, West Bengal - 712258

Please share the tracking ID with our support team as soon as the package is dispatched. Your fresh replacement copy or resolution will be processed immediately upon receiving the defective item.